Everything you need to know about the product and how we operate.
Buy Now, Pay Later (BNPL) is a payment method that allows you to make purchases and pay for them later in installment payments, rather than upfront.
BNPL works by allowing you to split your purchase into smaller, interest-free payments over time.
Yes, BNPL can be safe to use if you manage your payments responsibly.
Benefits of BNPL include flexibility in payment, interest-free options, and the ability to afford purchases without immediate payment.
No, it is interest-free, although late fees or penalties for missed payments is applicable. 10% of balance left is charged as late fee for a defaulting buyer(s)
- Attainment of 18 years of age or older..
- Ability to enter into a legally binding contract.
- Must be a Nigerian citizen and resides in Nigeria
- Provision of a valid delivery address within Nigeria.
- Residency or employment at an electronically verifiable address
- Possession of a valid and verifiable email address and mobile telephone number.
- Registration and electronic verification of any of the following:
- National Identification Card displaying the National Identification Number (NIN) of the holder.
- Bank Verification Number (BVN).
- Authorization as a holder of an eligible Naira debit/MasterCard or another valid payment card, with the authority to utilize the provided payment method.
- Consent to the addition of payment card details to the account for payment automation.
- Verify your identity with your phone number, NIN and BVN with pictures of your full face.
- Verify your address by giving RETILDA location access on your device.
- Confirm that you have read our terms and conditions.
- Verify your email address.
- Have an ATM card connected to an account that has funds not less than 5,000 Naira
Yes, you can.
Missing a payment with BNPL can result in late fees penalties.
You can cancel your payment plan before delivery of the item(s) and not after the item(s) has been delivered. However you will be charged 20% of the total sum you have paid.
- Yes, your money is safe with Retilda.
- Retilda is a reputable organisation that has delivered to over 2,000 Nigerians across the country. We are accountable and give value for money, Our Customers trust us with their money and they also attest to our quality services and products.
- You can always reach out to us on our customer care service line and our social media platforms
- You can check our social media handles for testimonial of our customers
- Our Physical location is at No 7 Albert Lane off Oyemekun Road, Akure, Ondo State.
Item(s) delivered cannot be changed.
Kindly reach out to our customer care service for assistance.
An application is often processed quickly, with approval typically within minutes.
Yes we use encryption and other security measures to protect your personal information.
Yes, you can.
- In cases of financial hardship, kindly contact us.
- Retillda gives a 7 days payment grace period. A default charge of or 10% monthly on the amount due applies after the grace period has elapsed
- Buyers must return any delivered items for which payment has been missed to Retilda Property Enterprise to prevent incurring late payment charges. Once the overdue payment is settled within one month, the item will be shipped back to the customer. If payment is not received within this timeframe, the items will be sold at their depreciated value, and any surplus funds, after deducting outstanding payments and fees, will be refunded to the customer.
No, there are no hidden fees. Kindly note for a defaulting customer(s) there are late charges fees.
We use your BVN to verify your identity in order to protect your Retilda account against fraud and impersonation. Your BVN is safe as your BVN does not provide us access to your bank account.
You are entitled to the delivery of your product in ten (10) working days from the midpoint of the duration of the good’s worth if and only when
- 60% payment for the product has been made
- The payment was made according to the duration stipulated for the worth of item being purchased and no default in payment whatsoever
- For example;
On a 2 months plan, the delivery is processed on the first month,
On a 3 months plan, the delivery is processed in the middle of the second month,
On a 4 months plan, the delivery is processed in the of the second month,
On a 5 months plan, the delivery is processed in the middle of the third month
On a 12 months plan, the delivery is processed on the 6th month.
If the ordered item(s) becomes unavailable by the midpoint of the selected installment plan, where at least 60% of the sales price has been paid, you will be asked to select alternative item(s) from a list within the same range or category available on the Retilda Catalogue. Alternatively, you may opt to wait for a certain period during which Retilda will make reasonable efforts to obtain the ordered item(s) for delivery, adhering to Retilda’s delivery policies.
The price payable on Item(s) purchased on Installment Plan shall be the current price of the Item(s) as listed on the Retilda’s Catalogue as at the midpoint of the installment plan duration when delivery is being processed and not as at the date you made the order.
The installment plan allows a buyer to pay for an item for a specified period depending on the worth of the product.
Specified Period for Payment
Goods worth 6k – 15k 1 month
Goods worth 16k – 30k 2 months
Goods worth 31k – 60k 3 months
Goods worth 61k – 100k 4 months
Goods worth 101k – 150k 5 months
Goods worth 151k – 250k 6 months
Goods worth 251k – 400k 8 months
Good worth 401k – 600k 10 months
Goods worth 601k – 1M – 1 year
A customer can decide to pay weekly or monthly. A customer is expected to make 60% payment at the midpoint of the duration of the product’s worth.
Yes, you can.